DELIVERY POLICY:

Power Infinity delivers throughout South Africa. We use our in house courier service and delivery takes place within 2-6 business days (Including Saturdays) after full payment reflects in our bank account.

 

DELIVERY OPTIONS:

  • In House Courier – Please use our shipping calculator during checkout to calculate your shipping charges.

  • Collection (Azaadville, Krugersdorp, Gauteng, 1754) – Selecting the collection option is free and you will not be charged a delivery fee. Once we have received your order and confirmed stock availability, you will be contacted via email with a date and time that you can collect.

 

What happens if I don’t receive my order?

All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It’s at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.

If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the prescence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.

Return Policy:

If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.

Should an opened product be returned, a 25% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, Power Infinity reserves the right, at its sole discretion to levy an additional fee.

Goods returned in opened packaging need to be returned in a condition that is fit for resale.

All products being shipped back to Power Infinity should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices; Power Infinity will not be liable for the damages. It is recommended to insure any items that you send to us.

 

Replacements:

All products sold by Power Infinity are covered by the manufacturer’s original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.

In the unlikely event that a product sold by Power Infinity is DOA (Dead on arrival) or becomes faulty within 7 days of the delivery date, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways. It’s just another way that we aim to make the shopping experience with us a lot better!